How to check a FedEx claim status

FedEx is one of many companies that you can use to get away with it and get just about anything. The service is one of the largest of its kind and is reliable. That said, delivery service is not immune from problems. Materials may be lost, may not be removed, or may be damaged during transport. For damaged or lost items, you can submit a complaint with FedEx. The complaint will take some time to resolve but you can review it to see what progress has been made.

FedEx application status

Check FedEx application status

You can apply with FedEx online. The application can be submitted for up to 200 items at a time, and can be submitted online. You must attach supporting documentation for the application, and you can submit applications for local (domestic) and international (to or overseas) shipments.

To apply, you must;

  • Search number for the shipment
  • Delivery receipt or invoice
  • Any documents proving that you purchased the item you are claiming have been lost or damaged

The application can be submitted online, can be registered by filling out and emailing a downloadable form. Regardless of how you file an application, the following method can be used to check its status.

Application tracking number

When you submit a complaint, FedEx will send you an email to confirm receipt of the complaint. The confirmation email contains a tracking code / number. This number is critical to monitoring the application. If you have submitted an application, and have not received a confirmation email, you should re-apply or contact the FedEx messenger service to find out what is wrong. (make sure all documents were provided with the application).

Find FedEx application status

To check the status of your FedEx application, follow these steps.

  1. Visit the FedEx applications website.
  2. Sign in with your FedEx account.
  3. Go to the My Claims tab.
  4. Use the filters to find your application.
  5. Go to the Reports button to view reports for your applications.


You can see how your application is progressing but FedEx will not give you a timeline of when an application will be resolved. For international applications, the lead time can be much longer than usual. FedEx has to go through different channels to resolve international claims. Local (domestic) applications can resolve more quickly. A necessarily resolved claim does not mean that FedEx will get you a refund for the damaged item. If it does not find a defect within its delivery process, and there is nothing to say that the item was damaged in transit, your claim may not be the result of that money will be returned.

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