Slack offers audio or video calls and there are also buttons. Huddles lets you join an audio group call. A huddle is an event that occurs in a channel, group, or over a personal conversation thread. In addition to huddles, and audio and video calls, Slack users can also send and receive audio messages and play them back.
Slack hearing issues
Slack audio issues may be network-related if they occur while you are in trouble. They can also be triggered by your local audio preferences if you are having trouble sending an audio message. They can also be a combination of both. If you have audio issues on Slack, run through the following solutions.
Slack Restart
One of the simplest ways to troubleshoot any app is to restart it. Slack is no different.
- Open Slack.
- Go to File> Quit Slack.
- Once the application has stopped completely, reopen it.
Check audio device
Check which audio device is set to be your default audio device. If you have more than one audio device connected to your system, Slack may not be using the one you are talking to.
- Open Control Panel.
- Go to Hardware & Audio.
- Click on Sound.
- Go to the Registration tab.
- Right-click on the input tool you are using and select Set as default device.
- Go to the Playback tab.
- Right-click on the output device you are using, and select Set as default device.
- Slack Restart.
Take a look at Slack audio devices
Check if Slack is set up to use the correct audio device. If you are using a device that is not active, you will not be able to send or receive audio.
- Open Slack.
- Click on your profile and select Options from the menu.
- Go to the Audio & Video tab.
- Open the drop for microphone and speakers and select the custom active audio device.
Check your network speed
For audio to work ie so that you can broadcast and receive audio, you need a stable and reasonably fast internet connection. Slack recommends a minimum of 200Kbps for a voice call but requires as much as 2Mbps if the call is to have more participants.
- Visit Speedtest.net.
- Click Go.
- Check the speed of the internet you are getting and if it is not enough, look at what is making it slow.
Update audio drivers
The audio issues in Slack may be a problem with your audio drivers. Make sure they are up to date.
- Open Device Manager.
- Expand input and audio outputs.
- Right-click on your audio device and select Update driver from the context menu.
- Search online for updated audio drivers and install the available ones.
- Restart the system.
Look at the use of audio devices
If your audio device is being used by another app, Slack will not be able to use it. Unable to take control of a different app. Take a look at all the apps running on your system, and that could be using either the speakers or the mic. The first type of app you should look for is a screen recording app or any other audio / video conferencing device. Quit these app types and restart Slack.
Slack Reset
If all else fails, reinstall Slack. The nuclear option is when nothing works.
- Open Control Panel.
- Go to Programs> Install Program.
- Select Slack and click the Uninstall button.
- Once installed, download and reinstall Slack.
Conclusion
Slack is usually a simple app to set up and use. He seldom runs into problems of any kind but there are always exceptions. Make sure your hearing aid is set up properly. More often than not then the problem is the hearing aid.
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