How to set up and use the Windows 10 Quick Assist tool

Remote Assistance is a common way to resolve computer issues when on-site help is not available, or if you do not have someone on hand to resolve any issues you may have. Unfortunately, setting up remote support is not easy. There are plenty of tools for remote support but not so easy for everyone to set up.

Windows 10 quick support

Windows 10 quick support

Windows 10 comes with two remote access devices; Remote desk, and quick support. Remote Desktop is only available on Windows 10 Pro versions but Quick Assist is available on all versions of Windows 10, including the Home version that most homeowners use. used.

The Quick Support app is on Windows 10;

  • Stock app on Windows 10 and shipped out of the box.
  • Allows a Windows 10 user to remotely connect to another Windows 10 system.
  • Provides authentication codes so that unauthorized users cannot access a system.
  • The app can be used to get support and provide remotely ie, one app does both.
  • Gives full access to the whole system accessor.

Set up Windows 10 Quick Assist

If you want to remotely support a Windows 10 user through Quick Assist, you need to generate code for the session. This code takes several steps to generate and you need to communicate with the owner of the other system during the process.

  1. Open the Start the record.
  2. Go to List of apps.
  3. Expand Windows Accessories.
  4. Choose Early support.
  5. Click Help someone else.
  6. Sign in with a Microsoft account you plan to use it to help.
  7. Copy the code and put it away to the person you intend to help.

Note: the code expires after ten minutes. You must share it and it must be used within that time.

Connect to Windows 10 Quick Assist

You can get a code from the remote supporter. Make sure the code has been re-created ie, it should not be an hour or days old. Code cannot be recycled and is only valid for one session.

  1. Open the Start the record.
  2. Go to List of apps.
  3. go to Windows Clothing> Quick Support.
  4. Enter the code given to you.
  5. Click on share screen to start the session.

Start an Quick Help session

To start an Quick Support session, follow these steps. You and the person you are helping with must work together to start the session.

  1. Open Quick Support on your system.
  2. Give the code to the other user.
  3. You have the other user enter the code.
  4. On your screen, choose how you want to help: Take a look or take full control.
  5. Once you select a mode, the other user must let the session set up.
  6. You will see a a new window on the screen that displays the other system.
  7. You can now control it.

Quick Support Controls

The window allows you to control the other system with a mouse and keyboard but there are special controls at the top. The controls let you;

  • Choose a different monitor if several inspectors are established.
  • Make a note on the screen ie drag it to mark something on the screen.
  • View ‘actual size’ window ie to show the actual size of the remote system.
  • Build a management channel ie, switch to text-based communication mode.
  • Restart the remote system.
  • Get to the job manager on the other system.
  • Stop the session.
  • Stop the session.


Quick Assist provides a network connection to a system. It is easy to set up and you should be careful who you set one up with. Your computer can be controlled remotely in such a session and if you gave control to someone you do not trust, you can lose confidential files and / or data. Quick Assist is available on Windows 10 and Windows 11. Not available on Windows 8 / 8.1 or older.

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