Adobe Acrobat Reader DC Not Responding – Try These Fixes

Adobe Acrobat Reader is Adobe’s official PDF reader app for its proprietary PDF format. PDF files are very common and Acrobat Reader is one of the most frequently recommended apps for viewing.

PDF files can be quite large, especially if they contain a lot of images eg, catalogs and booklets, or if they are displays ie, slides saved as images. With large PDF files, Adobe Acrobat Reader often struggles to open them. The app may hang or go into suspended state trying to open a large PDF file.

If you often find that Adobe Acrobat Reader is unresponsive when trying to open or scroll a PDF file, you can try the solutions below.

Adobe Acrobat Reader DC not responding

Acrobat Reader can pause a response at any time;

  • When you open a PDF file.
  • When the app launches.
  • When you scroll through a PDF file.
  • When you try to jump to a page in a file.

If the performance of the app is poor and hangs frequently, try the following solutions.

1. Repairing Acrobat reader

Acrobat Reader, like many applications, can be corrupted. If the application suddenly stops working after a system update or crash, try a repair.

  1. Open Control Panel.
  2. go to Programs> Enter a program.
  3. Look for and select Adobe Acrobat Reader.
  4. Click on the Change button at the top.
  5. Select the Repair option.
  6. Let the app for repair and should start working smoothly.

2. Install Fresh Acrobat Reader

Adobe is now integrating many additional apps with its installers. When you install Acrobat Reader, many of these additional apps are installed alongside causing problems with the app. Try uninstalling and reinstalling Acrobat Reader.

  1. Download an Acrobat Cleaning Machine.
  2. Unzip the folder and run the executable file of the womb.
  3. Click The next thing, and confirmation you want to remove the app.
  4. Download and install Adobe Acrobat Reader.

3. Run a troubleshooter

Adobe Acrobat Reader may be running in compatibility mode on your system and may not function properly if run differently. That said, the compatibility mode settings may not be right for your system.

  1. Open Adobe Acrobat Reader. Don’t worry if it stops responding.
  2. Right-click on the taskbar and select Executive Manager from the context menu.
  3. Go to Process tabs and click on the column title Name to sort processes by name.
  4. look for Adobe Acrobat Reader at the top and right click e. Choose real estate from the context menu.
  5. Go to Compatibility tab.
  6. Click on the Trouble shooting.
  7. Click Try the suggested options.
  8. Choose Test the program when promised.
  9. The the application will be installed and do not ignore a random response anymore.

4. Set recent files to 1

Adobe Acrobat Reader has had this problem for a few years now and it seems to be coming and going with different versions of the app. One situation that consistently helps solve the problem is reducing the number of recent files to 1.

  1. Open Adobe Acrobat Reader.
  2. go to Edit> Preferences.
  3. Go to Documents tab.
  4. In the ‘Recently used list box documents, set the value to 1.
  5. Click all right and restart the app.

5. Disable protection mode

Adobe Acrobat Reader has a protection mode that wants to keep you safe when you open downloaded or unsafe files from a secure / trusted source. This mode can often cause the app to crash at random.

  1. Open Adobe Acrobat Reader.
  2. go to File> Options.
  3. Select the Security tab (enhanced).
  4. Disable the ‘Enable startup mode’.
  5. Click very good and restart the app.


Adobe Acrobat Reader used to work well before Adobe integrated its cloud services with the app. For many users, the app stops responding when loading files from Creative Cloud or trying to sign in to Adobe. It needs to be fully developed to better support these services but that is something that only Adobe can do.

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