Dropbox Not Responding, Keeps Crashing in Windows 10 – FIXED

Dropbox provides cloud storage but what set it apart in its early days was its desktop client that was able to sync files between different devices. Dropbox also had an aggressive expansion strategy where it provided additional storage space to users who sent friends to the service.

Dropbox has changed a lot since the early days; a free account no longer allows users to sync files from a single computer. The Dropbox app has gotten better, and more stable over the years.

Dropbox not responding (Windows 10)

The Dropbox desktop app is essential if you want to use the service. Dropbox has a web interface but without the desktop app, the service is less useful as it removes the anonymous syncing that users like.

Dropbox not responding

Dropbox keeps falling apart (7 working solutions)

If you use Dropbox on a desktop PC, and the app keeps the issue every time you access or run it, there are a couple of things you can try to fix the problem.

1. Unlink Dropbox account

The Dropbox app connects to a user’s Dropbox account and the connection is established from the app itself. If there is a problem between the application and the account link, it may be causing the Dropbox app.

  1. Open to browser.
  2. Visit this link and log in to your Dropbox account.
  3. Scroll down to Equipment section.
  4. Click on the bin icon next to the tool the Dropbox app crashes on.
  5. Exit the Dropbox app on your desktop and re-launch it.
  6. Connect your account.

Dropbox keeps falling apart

2. Uninstall and reinstall the app

The Dropbox app receives regular updates and it is possible that an update was not installed correctly. Try uninstalling and reinstalling the app.

  1. Open Control Panel.
  2. go to Programs> Enter a program.
  3. Select Dropbox from the list and click on Uninstall.
  4. Restart your system.
  5. Once submitted, download and reinstall Dropbox.

3. Clean Dropbox installation

Dropbox will fix and reset problems with the app but if the app crashes due to the associated system files, you need to clean up Dropbox.

Your files in the Dropbox folder will be safe.

  1. Enter Dropbox from the Control Panel under Programs> Install Program.
  2. Restart the system.
  3. Tap on the Keyboard Win + R. shortcut to open the run box.
  4. Enter regedit in the run box, and tap on Enter.
  5. Go to following a key.
  1. Remove both the Dropbox and the DropboxUpdate keys under.
  2. Navigate to the following a key.


  1. Again, delete the Dropbox and DropboxUpdate keys below.

  1. Open File Explorer.
  2. Enter this in the location bar:% LOCALAPPDATA% and tap on Enter.
  3. Remove the Dropbox folder.
  4. Restart the system.
  5. Download and reinstall Dropbox.

4. Sync files in smaller bags

If Dropbox crashes when you try to sync a large number of files, try to group files into smaller groups. The application may not be able to handle large numbers of files.

5. Alow Dropbox through Windows firewall

Dropbox must be able to communicate across the network in order to work. If a Windows firewall is blocking the application, it may cause a crash.

  1. Open Control Panel.
  2. go to System and security> Windows Defender Firewall.
  3. Click ‘Allow an application or feature through Windows’ firewall in the left-hand column.
  4. Click Change settings.
  5. Find Dropbox listed and enabled over both public and private networks.
  6. Click OK.
  7. Restart the system and run Dropbox.

6. Install Dropbox from Microsoft Store

The Dropbox app has a desktop version and a Microsoft Store version. The Microsoft Store version is for Windows 10 S Mode but it will work fine if you are not running S mode.

Install the Dropbox app from the Microsoft Store and sync your files with it.

Dropbox products running

7. Disable anti-virus

Some antivirus apps are more secure than others and may block apps that are downright malicious.

  1. Disable the anti-virus you are using.
  2. Exit Dropbox if it is running.
  3. Restart the system.
  4. Turn on Windows Defender.
  5. Open Dropbox.

If the app does not crash, freezes, or stops responding, the problem was like the anti-virus. Dropbox whitelist in your antivirus app is a good idea to continue using it without any trouble.

CONCLUSION (Run Dropbox Stop)

The Dropbox app has come a long way over the years. It used to be resource hungry and is now one of the lightest apps that can run on your system while delivering better performance than ever before. If the app crashes constantly, a clean reinstall or installation should fix the problem.

The Dropbox post Not responding, continuing to crash in Windows 10 – FIXED first appeared on TechtricksNg.

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