How to download WebEx for Microsoft Outlook

We’ve covered Microsoft Teams for a long time. One of its features is that, if you have a paid Microsoft Team license, it allows you to add add-ons for Outlook. This add-on allows you to schedule appointments in Microsoft Teams from Outlook. Microsoft Teams is not the only web conferencing tool that has an add-on for Outlook.

WebEx and Outlook

WebEx for Outlook

WebEx is a video conferencing tool developed by Cisco. It is a very capable tool but its free plans are only available in selected countries while most of its competitors work all over the world. One reason is that WebEx hasn’t made much progress in the past year. That said, there are add-ons for Outlook. Here’s how to install it.

Note: You need to install the Outlook desktop app. This article does not cover how to install Outlook.

Install WebEx Productivity Tools

The WebEx Outlook plugin is part of the WebEx Productivity Tools. To get them, you need to have administrative access to the WebEx administration site for your company.

  1. Visit the WebEx administration site.
  2. Choose Meeting Center or Training Center (options may vary).
  3. look for WebEx Productivity Tools and click Download.
  4. When downloaded, double click on the file to start installing the tools.

Enable Outlook integration

Once you have installed the WebEx Productivity Tools, you need to enable Outlook integration in them.

  1. Open the WebEx Productivity Tools.
  2. Go to app settings.
  3. Select the Tools tab.
  4. Enable Preview for email and registration.
  5. Quit and restart Outlook.

Enable WebEx add-ons in Outlook

The WebEx add-on is installed but may need to be enabled in Outlook before you can use it.

  1. Open Preview your desktop.
  2. go to File> Options.
  3. Select the Add tab.
  4. Click ‘COM Add-ins’ in the drop Manage.
  5. Click Rach.
  6. From the list, select the WebEx add-on and click OK.
  7. Restart Outlook.

It is a good idea to restart both the WebEx and Outlook tool after you have enabled the add-on in both. Make sure you are signed in to WebEx and Outlook. Also make sure that the email account you selected in Outlook can connect to WebEx.


WebEx is a complex tool so if you are having trouble getting the Outlook add-on for work, talk to your system administrator. Your WebEx account may have restrictions or your Outlook account may have restrictions that prevent the add-on from showing up. The add-on makes it easier to schedule appointments and if you use Outlook as your primary email client, it’s usually more convenient to schedule appointments than switching to a different app.

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