Microsoft Teams Calls Not Queueing (FIXED)

Name queues are one of many extra superior Microsoft Groups options. They’re accessible solely with an enterprise (or comparable) license however enable small scale groups to mainly arrange an clever name center-like operation or only a good in-office VoIP resolution.

Microsoft Groups name queues don’t work

A name queue requires extensive setting up and if one thing goes unsuitable, it gained’t work. You could have brokers arrange, every agent will need to have an assigned license, telephone numbers have to be arrange, auto attendants should be configured and the routing needs to be right, amongst different issues. If Microsoft Groups name queues don’t work right here are some things you possibly can attempt.

Microsoft Teams call queues don’t work

1. Examine name brokers

Be sure you have a name agent arrange.

  1. Entry the Microsoft Groups admin heart.
  2. Within the column on the left, broaden Voice.
  3. Choose Name Brokers.
  4. Be sure you have not less than one name agent arrange. If a specific group member is unable to hitch/attend a name queue, be sure that they’re added as an agent.

2. Examine your telephone

In the event you’re utilizing a particular telephone that can assist you route and attend calls queued by way of Microsoft Groups, test if it has been accurately configured. Many customers have reported disconnecting particular VoIP telephones and with the ability to reply calls.

3. Examine/improve licenses

Examine the licenses which might be assigned to numerous brokers and improve them if wanted. An improve might give the consumer the entry they should reply calls.

4. Replace Microsoft Groups

Name queues are a brand new characteristic in Microsoft Groups. It’s arrange virtually totally from the Microsoft Groups admin heart nevertheless it works by way of the app, and the app have to be updated.

  1. Open Microsoft Groups.
  2. Click on your profile on the prime proper.
  3. Choose Examine for replace from the menu.
  4. Set up any updates which might be accessible, and restart the app.


Name queues is complicated for a lot of causes; the service is powered by Microsoft Groups, the licenses have to be manually assigned, the brokers should be grouped and configured accurately, the {hardware} used to reply or route calls have to be accurately arrange, and the telephone numbers should be added within the right space. It’s loads to configure and the extra groups/customers that should be arrange to make use of the characteristic, the extra likelihood of error there’s. Attempt to create consumer teams after which allocate licenses. One can find that it significantly reduces human-error within the configuration.

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