Windows Hello Not Available On This Device (FIXED)

Windows 7 and later versions supported biometric recording. On Windows 10, there is the biometric sign-in option as an official feature called Windows Hello.

Windows Hello is largely a biometric sign-in, however, it is divided into different types depending on which device is used for sign-in. Windows Hello Face uses the camera on your system to log you in through face recognition. If you use a fingerprint scanner, it will be set up as Windows Hello Fingerprint. And if you use a PIN, you set a Windows Hello PIN.

FIX: Windows Hello not available on this device

Windows Hello can be set up in different ways but Windows Hello Face is the preferred method. This option does not work with all webcams. Instead, there is a very small list of webcams that can be used to set up this feature.

Windows Hello not available

For Windows Hello Fingerprint, you will find that most fingerprint scanners, even anonymous logos, will work well if the device is set up properly.

If you are trying to use Windows Hello but Windows 10 tells you that the feature is not available, here are a few things you can do.

1. Check device compatibility

If you are trying to install Windows Hello with either a webcam or a fingerprint scanner, you should check if the device is supported.

Use This helpful tool is provided by Microsoft to reduce compatible devices / computers.

2. Install Windows Hello Face

Windows Hello Face is a service that needs to be installed for the feature to work. This is an optional feature so there is a chance that it is not installed.

  1. Open the Options app (Keyboard shortcut Win + I).
  2. go to Apps.
  3. Click Optional features.
  4. Go through list of installed features and see if Windows Hello Face is listed.
  5. If Windows Hello Face is not listed, click Add a feature.
  6. Enter Windows Hello Face in the check bar.
  7. Select the feature from the results and click Install.
  8. Restart the system.

3. Enable Windows Hello from the Windows Tablet

Windows Hello relies on working biometric devices and these devices may be disabled from the registry. If they have been disabled, you will not be able to install Windows Hello on your system.

  1. Tap on the Keyboard shortcut Win + R. to open the run box.
  2. Enter regedit and tap on the Enter a key.
  3. Go to following a key.
  1. Right-click the system key and select New value> DWORD (32-bit).
  2. Name it Allow DomainPINLogon.
  3. Set its value to 1
  4. Restart the system.

4. Enable Windows Hello from Group Policy

If you are using Windows 10 Pro and you are connected to a domain, you need to enable Windows Hello from the group policy.

  1. Tap on the Keyboard shortcut Win + R. to open the run box.
  2. Enter gpedit.msc and tap on the Enter a key.
  3. In the left hand column, go to Computer Configuration> Administrative Templates> Windows Components.
  4. Look for the Let’s use biometrics policy and enable it.

5. Update drivers

Update drivers can fix the problem with Windows Hello.

  1. Open Device manager.
  2. For fingerprint scanner: Biometric device extension.
  3. For webcams: expand Camera.
  4. Right click the engine and select Update Driver.
  5. Choose Automatically search for a driver.
  6. Install all adriver updates available and restart the system.

6. Update Windows 10

Check if there is a Windows update available and install it.

  1. Open the Options app (Keyboard shortcut Win + I).
  2. go to Update and security.
  3. Select the Windows Update Tab.
  4. Click Check for updates.
  5. Install available updates.

7. Uninstall Windows Update

If Windows Hello was working on your system, and stopped after installing an update, uninstall it.

  1. Open the Options app (Keyboard shortcut Win + I).
  2. go to Update and security> Windows Update.
  3. Click See Update History.
  4. Click Updates without installation.
  5. Select the recently installed update that you think is causing problems and uninstall it.


Windows Hello works with very few devices if you are trying to install Windows Hello Face but, for Windows Hello Fingerprint, most biometric devices will do the job. You can also use a PIN which is also a Windows Hello signing method and Windows 10 prefers it over a password. All you have to do is set a PIN.

The post Windows Hello first appeared unavailable on this device (FIXED) on TechtricksNg.

Leave a Comment